ServiceNow Summit Bengaluru, March 9, 2023 – Conference Summary

Summit Overview
Location: Bengaluru, India

Innovators, industry experts, and members of the entire ServiceNow ecosystem gather to explore new ideas, innovate, and uncover new opportunities that enable digital transformations across their businesses.

Track 1: Technology Excellence
Track 2: Customer & Industry workflow
Track 3: Employee Excellence
Track 4: SecOps & Risk
Track 5: Hyper automation & Low-code

Wipro, Deloitte, E&Y, Tenable, Input Zero

Panel discussion – Reimagining the era of digital business

Wipro – With over 270K employees connecting multiple siloed platform to SNOW to get a single feed of intelligence. SaaS goal of 70% and leveraging multiple SNOW modules

Tech Mahindra – Connecting rigid on-prem platforms and leveraging many OOB features and agile methodologies from SNOW

E&Y: Transformational initiatives :
Connected manufacturing, Intelligent automation, ESG , Hyper automation

Breakout Session

Customer and Industry workflow

Leveraging SNOW for customer service and field service management. Demoed end to end workflow from Order placement to delivery and installation.

Sify technologies (MSP) : Leveraging SNOW for threat management. Firewall-SIEM-SNOW integration. Service mappings on SNOW enforce firewall port blocking , workflow fully automated.

Key learnings

Customer and Industry workflow

SNOW connects middle and back office to front office

Low code no-code automation workflows

One data model, AI/ML built in,

Integration with most system of records

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