If you have watched star trek , you definitely know “Data”, a humanoid robot with a superior intelligence who occasionally feels sad because he is unable to experience the totality of human emotions. Recently, a priest turned Google engineer Blake Limone who was testing ethicality of Google’s LaMDA — short for “Language Model for Dialogue […]
We are in the midst of so many externalities that companies have little control over. Be it pandemic, chip shortage, Ukraine war or 40-year high inflation, all these forces have pushed companies to rethink their technology spending and driving them to improve their bottom line. This means that their technology refresh cycles would become longer […]
For the folks within the technology services industry, the term ‘customer success’ means delivering a world class post-sales experience for customers from adoption to value realization of their technology investments. At the heart of this experience is the customer success platform that many Cisco partners are heavily investing nowadays. Their goal is to shift their […]
We are clearly living in an experience economy. Businesses that don’t deliver a great digital experience to their customers along the product lifecycle will certainly perish overtime.
In my recent blog, I shared my experience on succeeding in Innovation projects and key steps to preparing and assessing for this role. In this blog, I am sharing insights into one such Innovation project which was aimed at automating service delivery. For over two years at Cisco , I had the opportunity to be […]
Since 2018, Machine learning (ML) has disappeared from the Gartner hype cycle. It never reached plateau of productivity which IT leaders keep a close eye on before considering them adding into their capability feature set. But what does this disappearance mean ? Could it mean ML has become pervasive and businesses are benefiting by layering-on […]