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Given the breadth of Cisco product portfolio that cuts through different technology areas, it is difficult to imagine the complexity of delivering a consistent post sales experience for our customers. Our customers face multiple operational headaches that could result in suboptimal performance of their infrastructure and fragmented experience with our products and services.

Cisco Success Tracks that is enabled by the Cisco CX(Customer Experience) cloud digital platform address this pain point and unifies the post sales experience for our customers. Whether is campus network , data center , SDWAN or Security, they are all tied with a common lifecycle framework and enabled by carefully curated set of use cases. Operational metrics and insights around product lifecycle stage , software , security , etc are all harmonised irrespective of the technology enabling different technology teams to use a common operational language. Via Cisco Success Tracks, our customers also gets access to Cisco and Partner technical experts , support and learning content .

Cisco Partners get the ability to access these AI/ML based operational insights for their customer networks via Partner Experience (PX) cloud APIs . Cisco partners can combine these insights with other vendor insights and deliver a unified multi-vendor digital experience for their customers. With advancements in LLM(Large Language Model) technology that brings down the cost of software development drastically, a lean software team is sufficient to develop this kind of digital capability for customers.

Monetizing CX

The customer benefits are clear that is the convenience of performing multi-vendor operational tasks from a unified dashboard supplied by their partner. Cisco partners monetize on this convenience by creating a tiered set of offers and outcomes that are packed with features from insights available through APIs. Along with the insights the partner can add their own services into the offers and monetize them . For example, an offer like policy compliance can include features on configuration compliance, software compliance, regulatory compliance and so on . And each of these features can be tied to certain deliverables or metrics that is derived from the API data.

Becoming data driven is a key imperative for any company that is a determinant of future success. Cisco PX Cloud API and APIs from other Cisco platforms are a key catalyst for Cisco partners who are embarked on this journey

Cisco Partner Success team conducts workshop on API for select partners and deep dives into use cases and offers . So get started on your PX Cloud API journey